> ## Documentation Index
> Fetch the complete documentation index at: https://help.sendocki.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Livo to Sendocki

> Ship your COD orders with Livo from Sendocki: batch pickup, labels and automated tracking in Morocco.

Without a connector, every Livo order is prepared by hand in their interface: recipient, address, cash-on-delivery amount and pickup point to re-enter every time. **Once Livo is connected, shipping happens directly from Sendocki**, using the order's own details.

<Tip>
  Everything stays in one place: the confirmation call, the shipment, the tracking, and the cash collected for the same order. You stop copying, and you stop comparing two lists that never quite agree.
</Tip>

## Before you start

* You have an active Livo merchant account.
* Get your API key from your Livo interface: **Settings → Your API Key**. You can generate a new one at any time if needed.

<Warning>
  Never share your Livo API key. If it was exposed, generate a new one from your Livo interface (**Settings → Your API Key**) and update it in Sendocki — the old key is then revoked.
</Warning>

## Connect Livo

<Steps>
  <Step title="Open carriers">
    In Sendocki, go to **Connectors**, open the **Carriers** tab, and choose **Livo**.
  </Step>

  <Step title="Add your API key">
    Paste the API key you received from Livo.
  </Step>

  <Step title="Fill in your pickup point">
    Contact name and phone, the city and address where Livo collects your parcels, and an optional note for the driver. The city must match a city served by Livo exactly.
  </Step>

  <Step title="Complete the settings">
    Whether the parcel can be opened before payment (printed in Arabic on the label) and the label format to use.
  </Step>

  <Step title="Link statuses to your stages">
    Link each Livo status to a stage of your sales pipeline, then turn on **automatic moves**. Without this step, your orders will read "Delivered" but stay in the "Shipped" column.
  </Step>

  <Step title="Save">
    Save the connector. Livo then appears as an available carrier when shipping an order.
  </Step>
</Steps>

<Note>
  Livo does not offer a webhook. Sendocki polls Livo at regular intervals to fetch new statuses — expect a bit more delay than a carrier with a webhook, where changes arrive instantly.
</Note>

## Ship an order

1. Open the order and choose **Livo** as its carrier.
2. Check the recipient, phone number, address, city, and cash-on-delivery amount before sending it.
3. Send the shipment, then print its label from Sendocki.

<Tip>
  Livo may provide the actual delivery fee after shipment creation. Sendocki displays the amount returned by Livo when available; it is not an estimate.
</Tip>

## Request a pickup

Like Cathedis, a Livo pickup request is only available as a **bulk action**, after selecting orders that have already been shipped — it does not carry the exact list of parcels, the driver collects whatever is ready at your pickup point.

Use the bulk **Request pickup** action once your parcels are ready. The pickup point used is the one saved in your connector.

<Tip>
  Unlike Cathedis, cancelling a pickup request actually works at Livo: you can cancel or send a new request with no waiting period.
</Tip>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Where do I get my Livo API key?">
    In your Livo interface, open **Settings** then **Your API Key**. You can generate a new key there at any time — the old one is then revoked.
  </Accordion>

  <Accordion title="Do I need to send my stock to a Livo warehouse before selling?">
    No. Livo collects your parcels from your own pickup point, like other carriers — you don't need to send them anything in advance.
  </Accordion>

  <Accordion title="Why do my statuses take a while to update?">
    Livo exposes no webhook: Sendocki polls Livo at regular intervals instead of receiving changes in real time. A short delay is normal.
  </Accordion>

  <Accordion title="Can I really cancel a pickup request?">
    Yes — unlike some carriers, Livo's cancellation takes effect immediately, with no waiting period before a new request.
  </Accordion>

  <Accordion title="What does 'allow opening before payment' mean?">
    This setting states whether your customer can open the parcel before paying the cash-on-delivery amount. It is printed in Arabic on the Livo label.
  </Accordion>

  <Accordion title="My orders show the right status but never change stage">
    Statuses and stages are two different things. Open the Livo connector settings, link each status to a stage, then turn on **automatic moves**.
  </Accordion>
</AccordionGroup>

## What's next?

<CardGroup cols={2}>
  <Card title="Cathedis" icon="truck" href="/en/connecteurs/cathedis">
    Another carrier already active
  </Card>

  <Card title="COD cash collection" icon="hand-holding-dollar" href="/en/livraison/encaissement-cod">
    Track the cash from your deliveries
  </Card>
</CardGroup>