Prerequisites
- An active Sendit merchant account (sendit.ma — create an account if not done yet)
- Your Sendit login credentials (provided by Sendit in your merchant area)
- A Sendocki account already created (Create my account)
Retrieve your Sendit credentials
1
Log in to your Sendit area
Go to sendit.ma and log in with your merchant account
2
Go to the Integrations section
Settings or Integrations section of your Sendit merchant area
3
Retrieve your credentials
Sendit provides you with two connection keys (one public and one private). Copy them to paste into Sendocki in the next step.
Connect Sendit in Sendocki
1
Go to Connectors → Carriers
In Sendocki, open the Connectors page and switch to the Carriers tab
2
Click the Sendit card
You access the carrier configuration page
3
Enter your Sendit credentials
Enter the two keys (public and private) retrieved from your Sendit area. The private key is masked on display for your security.
4
Test the connection
Sendocki immediately checks your credentials with Sendit. You get visual confirmation of success or a clear error message.
5
Activate
Sendit appears as an available carrier when creating / shipping an order
What Sendocki does with Sendit
Once connected, Sendit is used automatically by Sendocki to:Create parcels
Automatic parcel generation at Sendit as soon as an order moves to the “Ready to ship” stage
Generate labels
PDF printing of shipping slips directly from Sendocki — no need to go to the Sendit portal
Request pickup
Schedule home pickup from Sendocki, with no manual intervention on the Sendit side
Track parcels in real time
Statuses automatically updated via webhook: picked up, in transit, delivered, return, etc.
Confirm COD collection
For cash-on-delivery shipments, collection is confirmed by the Sendit driver and synchronized in Sendocki
Manage returns
Full parcel tracking on return until stock reception confirmation
Delivery stage tracking
Whatever the progress of your parcel at Sendit, Sendocki displays a clear and uniform status in your dashboard: pending, pickup scheduled, picked up, in transit, out for delivery, delivered, return, etc. You don’t need to understand carrier-specific codes — Sendocki does the translation automatically.Uninstall Sendit from Sendocki
1
Go to Connectors → Carriers
Click on the Sendit connector
2
'Disconnect' button
At the bottom of the connector page
3
Your in-flight parcels remain tracked
Parcels already shipped via Sendit continue to be tracked via remaining webhooks (until delivery or return). Only NEW shipments can no longer use Sendit.
4
From Sendit (optional)
If you also want to revoke access from Sendit: log in to your Sendit area and regenerate your credentials. The old Sendocki access will be automatically invalidated.
Frequently asked questions
How much does it cost to send a parcel with Sendit?
How much does it cost to send a parcel with Sendit?
Sendit rates are set directly with Sendit (not by Sendocki). You see the fees on your Sendit invoice, and we display the information in your dashboard if the API provides it.
Does Sendocki take a commission on my Sendit shipments?
Does Sendocki take a commission on my Sendit shipments?
No — Sendocki takes nothing on your shipments. You pay Sendit directly according to your contract with them.
Sendit handles COD: who receives the money?
Sendit handles COD: who receives the money?
The Sendit driver collects cash on delivery, then Sendit regularly pays out the total to your bank account (according to your Sendit contract). Sendocki never touches the money — we just track the collection confirmation information.
What happens if a customer refuses the parcel?
What happens if a customer refuses the parcel?
The parcel returns to the Sendit warehouse then is returned to you. Sendocki tracks all stages of the return automatically (pending, in transit, in warehouse, restocked). You can manage the rest (stock restoration, customer contact) directly in Sendocki.
What happens in case of a technical incident?
What happens in case of a technical incident?
Sendocki automatically retries in case of issues. If despite that a status doesn’t update, you can force a manual refresh from the interface or contact support.
I use another carrier besides Sendit, how do I do that?
I use another carrier besides Sendit, how do I do that?
For now, Sendit is the only carrier natively integrated. For other carriers, you can:
- Request their integration at [email protected] (prioritization based on merchant volume)
- Manage shipments manually in Sendocki (manual tracking entry)
- Continue using their portals in parallel (less smooth)
My Sendit account is suspended, what do I do?
My Sendit account is suspended, what do I do?
First contact Sendit to resolve the issue on their side (payment, verification, etc.). Once your account is reactivated, your API credentials remain valid in Sendocki and the connection resumes automatically.
What’s next?
Connect a store
To receive orders to ship via Sendit
Configure WhatsApp
Notify your customers at each stage (shipped, in transit, delivered)