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The pipeline is the list of stages your orders go through — from receipt to delivery (or return). It’s the tool that answers the question: “where is this order, and what to do next?”

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What it’s for, concretely

With a well-configured pipeline, you can:

Track your orders

See at a glance what’s to handle, to confirm, to ship, to deliver

Organize your team

Each person knows which orders to take care of and in what order

Automate actions

Trigger WhatsApp send, deduct stock, create a parcel automatically at a specific stage

Measure your performance

Calculate your confirmation rates, delivery rates, average delays, revenue

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How it works

When an order arrives in Sendocki, it enters the first stage of your pipeline (often “New”). As processing goes, you (or your team) move it forward from one stage to the next.
1

An order arrives

From Shopify, YouCan, manually, or via another source — it automatically places itself in the first stage.
2

You handle it

Customer call, confirmation, parcel preparation, shipping… At each action, you move the order to the next stage.
3

Sendocki tracks in the background

Each move triggers linked actions: WhatsApp message, stock update, carrier slip creation, indicator update.
4

The order is finalized

It ends in a closure stage: Delivered, Cancelled, Returned, or Delivery failure.

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The 3 pipeline views

The same pipeline displays in three ways depending on your need:
One column per stage. Ideal to drag and drop an order from one stage to another and visualize the “stock” at each stage.See the Kanban view →

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What a pipeline stage can do

Each stage of your pipeline can be configured to:
  • Display the order in a Kanban column with a dedicated color
  • Trigger an automatic WhatsApp message to the customer (e.g. confirmation, follow-up, delivery)
  • Deduct or restore stock on a warehouse
  • Create a parcel at your carrier
  • Calculate a commission for a confirmer or driver
  • Feed your indicators (confirmation rate, revenue, average delay, etc.)
For these automations to trigger, each stage must be associated with a standard state (Confirmed, Shipped, Delivered…). See Order states.
Sendocki provides three ready-to-use templates depending on your business: See Recommended stages for the detail of each template.

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What’s next?

Recommended stages

The 3 ready-to-use templates detailed

Order states

Understand standard states and why they matter

Manage your stages

Add, rename, reorder, delete stages

Adjust a stage

Change a stage’s state safely