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The Stock Returns tab of the Delivery page is the truth tool for your parcels coming back. Cancellations, customer refusals, untraceable addresses — every return is tracked until its physical reintegration into your inventory. You know exactly what’s on the way, what’s back, and what’s dragging on abnormally.
Without return tracking, it’s easy to lose products in the wild (driver who “forgets” to return, parcel circulating for weeks, ghost stock in your ERP). This tab closes the loop.
Stock Returns tab of the Delivery page

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Why this tab exists

Recover your products

Each returned parcel contains a product you paid for. Tracking it guarantees it returns to your sellable stock and doesn’t disappear in the wild.

Identify abnormally long returns

A parcel “in return” for 30+ days = signal it’s probably lost. The Stock tab displays it prominently.

Reconcile your inventory

Cancelled orders must return sellable stock. This tab is your source of truth — your ERP / catalog updates from these confirmations.

Steer the return rate

Seeing your returns over time alerts you to problems: poor quality product, wrong carrier, systematic customer fraud.

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What you see for each returned order

The “Days in transit” column is probably your most important KPI on this page. Beyond 14-21 days depending on your carrier, intervene actively (carrier call, loss accounting entry, etc.).

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Confirm a reception in stock

1

The parcel arrives at your warehouse

Physical action: your warehouse team unpacks and checks the contents
2

Locate the order in the Stock tab

Search by order number or customer name
3

Click 'Confirm reception'

On the row of the order concerned
Action menu to confirm reception in stock
4

Validate in the confirmation window

Summary: order, carrier, days in transit, return date. You validate if everything is consistent.
Stock reception confirmation window
5

Stock updated automatically

Sendocki updates your inventory (according to your stock pipeline configuration) and marks the reception date.

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Bulk actions

To confirm multiple receptions at once (typical case: grouped arrival of returned parcels at end of week):
1

Check received orders

Boxes on the left, or header checkbox to select all
2

Bulk actions menu appears

Selection counter + action button
Bulk actions in the Stock tab
3

Choose 'Confirm reception in stock'

For all checked orders
4

Summary and validation

Sendocki shows you how many orders will be marked received

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Concrete business use cases

Your carrier delivers a pallet of 30 returned parcels every Friday.
  1. Your warehouse team unpacks and checks
  2. In the Stock tab, check the 30 corresponding orders (filter by return date helps)
  3. Bulk “Confirm reception” → everything is processed in 30 seconds
  4. Inventory up to date, accounting up to date, ghost stock avoided
Filter: Stock tab → “Not yet received” + “Days in transit > 21”You get the list of suspect parcels. For each:
  • Call the carrier to take stock
  • If really lost: move to accounting losses + bill the carrier if contracted
If certain products come back abnormally often (XL size too big, disappointing color in real life vs photo):
  1. Stock tab → complete list of returns
  2. Identify recurring products
  3. Action: modify the product sheet (better photos, size guide, etc.) or remove from catalog
Some customers order then systematically refuse at delivery (COD fraud, simple abusive change of mind).Cross-reference Stock tab + customer file:
  • If a same customer has 3+ returns in the Stock tab
  • → Block or move to COD Risk segment
Stock reception can be configured to automatically feed your pipeline:
  • When you confirm reception, the order moves to the “Return restocked” stage of your pipeline (configurable)
  • This automatically unlocks associated actions (stock increment, customer notification, etc.)
→ See Create your pipeline to configure the link between pipeline stage and stock movement.

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Frequently asked questions

Not directly from this tab — you need to create a new order based on the old one or re-assign a parcel in the main Orders page.
Confirm reception in stock so as not to leave the order in transit indefinitely, then:
  • Document the issue (internal note)
  • Claim from the carrier if responsibility proven
  • Exclude the product from sellable stock if damaged
Several possible causes:
  • The carrier declared the return before the parcel was physically with you (status “in return transit”)
  • Parcel lost en route — to check with the carrier
  • Carrier error (false return declared)
Do NOT confirm reception in stock until the parcel is physically with you, otherwise you will skew your inventory.
As long as reception is not confirmed, the order remains visible. Once confirmed received, it remains consultable in history but is marked as processed.
Depending on the Delivery Agent role permissions, yes — they can confirm from their interface (mobile-friendly) at the time of physical deposit. See Invite your team.

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What’s next?

Cash on delivery

To manage COD collections of successful deliveries

Create your pipeline

To configure the link between pipeline stage and stock movement