Available carriers
Sendit
Available — nationwide Morocco coverage, native COD management, home pickup, real-time tracking
Ameex
Available — home pickup or storage at Ameex, delivery notes, real-time tracking via webhook
Cathedis
Available — nationwide Morocco coverage, batch pickup, tracking via regular polling
Livo
Available — batch pickup, labels, tracking via regular polling
Other carriers
🚧 In integration — Sendocki develops additional carrier connectors based on merchant demand
Using another carrier? (Ozonexpress, ForceLog, DHL, internal delivery, etc.) We prioritize new connectors based on demand volume. Write to [email protected] specifying your main carrier and monthly volume.Meanwhile, you can manually manage shipments to your other carriers from the Orders interface, and fully use Sendocki’s other features (WhatsApp, team, dashboard).
Connect Sendit — quick guide
1
Go to Connectors → Carriers
Sendocki main menu → Connectors → Carriers tab
2
Click on the Sendit card
You access the configuration page
3
Enter your Sendit credentials
Your connection credentials provided by Sendit (merchant account with them required)
4
Test the connection
Sendocki verifies your credentials are valid by calling Sendit
5
Configure options
Default service type, COD handling, label options
6
Activate
Sendit appears as available carrier when creating / shipping an order
Detailed Sendit guide
See all details: Sendit account, capabilities, status management, COD
What Sendocki does with your carrier
Once connected, your carrier is automatically used for:Create packages
Automatic package creation at the carrier as soon as an order is ready to ship
Generate labels
PDF shipping label printing directly from Sendocki
Request pickup
Schedule home pickup from Sendocki (depending on carrier capabilities)
Track packages in real time
Statuses updated automatically: picked up, in transit, delivered, etc.
Confirm COD collection
For COD deliveries, collection is confirmed by your carrier and synced
Manage returns
Complete tracking of returned packages until stock reception confirmation
Unified delivery stage tracking
Whatever carrier you use, Sendocki displays a clear and uniform tracking in your dashboard. The main stages you’ll see:
You don’t need to understand carrier-specific codes — Sendocki handles the translation automatically.
Morocco-specific use cases
💰 Cash on delivery (COD)
Most Moroccan e-commerce operates in COD. Sendit (and other integrable Moroccan carriers) natively handles cash collection on delivery and remits it to the merchant.Learn more about COD management
Cash confirmation, dispute management, payment tracking
🔄 Stock return management
For orders cancelled or refused by the customer, Sendocki tracks the package return until reception confirmation in stock — important for your inventory and accounting.Manage stock returns
Return processing, stock confirmation, return statistics
Frequently asked questions
My carrier isn't yet integrated, how to do?
My carrier isn't yet integrated, how to do?
3 options:
- Request the integration: write to [email protected] specifying the carrier and your monthly order volume
- Manual handling in Sendocki: create shipments manually (tracking number entered by hand)
- Continue using your carrier’s portal in parallel with Sendocki
How many carriers can I connect in parallel?
How many carriers can I connect in parallel?
No limit — you can connect all the supported carriers you use. When shipping an order, you choose the carrier case-by-case.
How often does Sendocki update package statuses?
How often does Sendocki update package statuses?
Statuses are updated in real time as soon as the carrier notifies a change. No need to refresh manually.
What happens in case of carrier-side technical issue?
What happens in case of carrier-side technical issue?
Sendocki automatically retries in case of communication problem. If a status remains out-of-date, you can force a refresh from the interface.
What’s next?
Connect WhatsApp
Communicate with customers throughout the order → delivery journey