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A team in Sendocki is a group of collaborators who share common rules: same commissions, same permissions, same responsibilities. Beyond 5-10 users, organizing into teams becomes essential to steer without micro-management.
For Moroccan merchants with high COD volume, the typical structure: 1 “Call Center” team (confirmation agents) + 1 “Delivery” team (internal drivers) + 1 “Support” team (customer response). Each team has its own rules.
List of Sendocki teams

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Why structure in teams?

Apply rules in bulk

Define a commission once for the whole “Call Center” team instead of configuring it agent by agent. Massive gain at scale.

Visualize performance by team

Dashboard and analytics automatically aggregate KPIs by team — you compare your teams rather than your individuals.

Simplify onboarding

New collaborator? You put them in their team and they automatically inherit the rules. No individual configuration.

Steer by manager

Designate a manager per team — they see only their team, with no access to the rest.

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Create a team

1

Go to Teams (Team & Users menu)

“Teams” tab
Create team button
2

Click 'Create a team'

Button at the top right
3

Name the team

Choose a clear name (e.g. “Casablanca Call Center”, “Casa & Rabat Delivery”, “WhatsApp Support”)
4

(Optional) Description and manager

  • Description: short sentence to remind of the team’s mission
  • Manager: a user who will have visibility on this team (Manager role ideally)
5

Save

The team is created — it appears in the list, empty for now

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Assign collaborators to a team

Once the team is created, you add users to it from the Users tab:
1

Go to the Users tab

Next to the Teams tab
2

Select the users to add

Check the boxes on the left
3

'Assign to a team' action

Bulk actions menu — choose the target team
4

Confirm

Users are attached to the team and immediately inherit its rules
A user can belong to multiple teams simultaneously (e.g. Manager supervising Call Center + Support). All rules apply.

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Modify a team

From the team list, click on a team to open its card:

Rename / change description

If you reorganize your structure

Change the manager

If the Manager changes or resigns

See members

List of assigned users + status (active / inactive)

See commission rules

All rules attached to this team (direct link to their edit)

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Delete a team

Deleting a team unassigns all its members (they are not deleted from the account, just detached from this team). Linked commission rules are also deleted.To do first: reassign users to another team so they have no attribution gap.
1

Open the team card

Click on it in the list
2

'Delete the team' button

At the bottom of the card (red)
3

Confirmation

Enter the team name to confirm (anti-error)

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Typical use cases in Morocco

Typical structure:
  • Call Center team (5-15 confirmation agents) → commission rule % on confirmed orders they convert
  • Delivery team (3-10 internal drivers) → fixed commission rule per delivered order + COD collection bonus
  • Support team (2-3 people) → no commission linked to orders, just fixed salary
Typical structure:
  • Casablanca team (call center + local drivers)
  • Rabat-Salé team (equivalent)
  • Marrakech team (equivalent)
Each team has its own rules (different carriers, different average basket, so different commissions).
Simple structure:
  • Call Center team (all COD conversion happens there)
  • No delivery team (carrier handles it)
  • Optional: Support team for after-sales
You are the only user. No need for teams for now — you configure Sendocki without teams. You’ll create them when your team grows.

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Best practices

  • ✅ Name clearly your teams (with city if relevant, or business role)
  • ✅ Designate a manager from creation — facilitates delegation
  • ✅ Limit the number of teams: 3-5 teams for most merchants. Beyond = over-organization
  • ❌ Don’t mix roles in the same team (no mixed “Call + Delivery” team — rules would be inconsistent)

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What’s next?

Users

Manage users individually, statuses, access, last login

Commissions

Define compensation rules per team or per role