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An order state (or “standard state”) is the category Sendocki associates with each of your stages to know what it really means.

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Why it exists

Each merchant names their stages differently. Here are three pipelines that mean the same thing: For Sendocki, these are just labels. But to calculate a confirmation rate, the system needs to know: “which stages represent a confirmed order?” That’s where the standard state comes in: these three stages are all associated with the “Confirmed” state. You keep label freedom, Sendocki keeps figure consistency.
You can rename “Confirmed” to “Customer validated” without breaking anything. As long as the stage remains associated with the “Confirmed” state, your indicators, automations and integrations keep working.

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The list of standard states

Sendocki uses 9 standard states that cover the entire lifecycle of an order:
A stage without a standard state stays displayed in the Kanban, but it feeds no indicator and triggers no automation (stock, carrier, commissions). Useful for purely operational stages (e.g. “Preparation”).

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Specify a reason

For three states — Cancelled, Delivery failure and Returned — you can specify a reason. It’s useful for your reports: knowing if your failures come from wrong addresses, unreachable customers, defective products, etc.
  • Customer refused the order
  • Customer unreachable
  • Address issue
  • Duplicate order
  • Price disagreement
You can create several stages for the same reason if your flow demands it. Example: two stages “Cancelled — refusal” and “Cancelled — duplicate”, both associated with the “Cancelled” state but with different reasons.

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What each state can trigger

When an order arrives at a stage associated with a standard state, here’s what Sendocki can do automatically:
Stock movements (deduction / restitution) are triggered only on the stages you explicitly chose in Settings → Stock. See Create your pipeline.

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Essential states

For your dashboard to work correctly, at least one stage must be associated with each of these states:
  • ✅ New — to measure incoming volume
  • ✅ Confirmed — to calculate the confirmation rate
  • ✅ Delivered — to calculate the delivery rate and revenue
  • ✅ Cancelled — to calculate the cancellation rate
If one of these 4 states is not associated with any stage, some dashboard indicators cannot be displayed.

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What’s next?

Recommended stages

See concrete examples of stages and their states

Adjust a stage

Change a stage’s state safely